Privacy Policy

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Privacy Policy – LOUKAS CAR CARE

Last Updated: 19/11/2025
LOUKAS CAR CARE (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, and safeguard your data when you use our website, app, WhatsApp booking system, or any of our car care services.

1. Information We Collect

A. Personal Information

We may collect the following details when you interact with our platform:

Name

Mobile Number

Email Address

Address / Location

Vehicle Details (brand, model, registration number)

Booking Details

Payment Information (UPI, transaction ID etc.)


B. Technical Data

Device information

IP address

Browser details

Cookies and usage analytics


C. Service Data

Inspection reports

Photos/videos uploaded during service

Customer feedback

Job history


2. How We Use Your Information

We use your information to:

Provide doorstep and workshop car services

Process bookings and service requests

Generate estimates, invoices, and digital reports

Communicate service updates through WhatsApp/SMS

Improve website, app, and customer experience

Maintain internal records and analytics

Ensure safety, quality, and transparency


3. WhatsApp & Communication

When you book a service:

You may receive updates through WhatsApp, call, or SMS

Photos, estimates, approvals, and invoices may be shared digitally

You consent to receive notifications related to service status


We do not send spam or promotional messages without your consent.

4. Payment Security

We use secure UPI, payment gateway, and banking channels.
LOUKAS CAR CARE does not store your card/UPI credentials.

All payments are encrypted and handled by trusted third-party gateways.

5. Data Sharing

We do not sell or rent your personal data.

We may share limited information only with:

Verified technicians

Partner workshops/garages

Payment gateways

Customer support channels


This sharing happens only to complete your requested service.

6. Data Protection & Storage

We use:

Secure cloud servers

Encrypted communication

Access control for staff

Regular monitoring & backups


Your data is stored only as long as necessary to provide service and meet regulatory requirements.

7. Your Rights

You have the right to:

Access your personal data

Update or correct information

Request deletion of your account

Withdraw communication consent

Request a copy of your service history


Drop an email to: loukascarcare@gmail.com for any request.


8. Cookies

Our website may use cookies to:

Improve browsing experience

Analyze website traffic

Personalize content


You may disable cookies in your browser settings.


9. Third-Party Links

The website may contain links to external sites.
We are not responsible for the content or privacy practices of third-party websites.


10. Children’s Privacy

We do not knowingly collect data from children under 16.
If you believe such data was provided, contact us for removal.

11. Policy Updates

We may update this Privacy Policy from time to time.
Changes will be posted on this page with the latest date.


12. Contact Us

For any privacy-related questions or concerns:
📧 Email: loukascarcare@gmail.com / info@loukascarcare.com
🌐 Website: www.loukascarcare.com
📞 Phone: 63704 73180 / 91634 84891