Frequently Asked Questions

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Loukas Car Care is a digital-first, multi-brand car service network offering doorstep service and verified workshop repairs.

Yes, 25-point inspection, oil change, polishing, detailing, battery delivery, and minor repairs are all available at your doorstep.

Only for major repairs like denting-painting, engine, suspension, or AC work. Everything else is doorstep.

We operate 24×7, including weekends and holidays.

 Newtown, Rajarhat, Chinar Park, Airport Zone, Saltlake, Laketown, Kalindi, Madhyamgram & Serampore. 

 Yes, we support all major Indian and international brands (Maruti, Hyundai, Honda, Tata, Mahindra, Kia, Toyota, VW, Skoda, etc.).

 Yes. All technicians are verified, trained, and supervised digitally. 

 Yes. During workshop repairs, customers receive photos and updates on WhatsApp. 

Yes. We use OEM/OES quality parts sourced from certified vendors.

Yes. Warranty depends on the part, brand, and service.

You can book through our website, WhatsApp QR, or by calling our helpline numbers.

Not mandatory, but recommended for faster scheduling.

Within 30 minutes.

Yes, choose any date and time suitable for you.

No, cancellations are free.

Yes, anytime through WhatsApp or phone.

Yes, jump-start, battery delivery, and urgent inspection are available 24×7.

Yes. We also provide Overnight Delivery for selected jobs.

Engine, battery, tyres, brakes, fluids, AC, electricals, and underbody checks.

 Standard doorstep inspection is ₹1499. Booking Advance 499/-

Yes. You receive a detailed digital report with photos. Only Workshop Inspection.

15–20 minutes.

 Yes. No work starts without customer-approved estimate.

 Yes. All parts, labour are clearly mentioned. 

Estimates remain valid for 7 days.

 Yes, you can modify items before approving. 

Loukas Car Care offers a range of services including exterior and interior detailing, paint correction, ceramic coating, and more.

Oil change, filters, battery, polishing, detailing, wipers, bulbs, minor electrical issues, jump start, sanitization.

For polishing/washing, we may need power; otherwise, no requirements.

 No. Major engine/suspension issues require workshop. 

30–60 minutes depending on service type.

Yes, our technicians carry full toolkits.

Yes, with permission from society/guards.

Preferable, but not mandatory.

Yes. Only standard mechanical procedures are followed.

We work with verified partner garages across Kolkata.

 Yes. Pickup & drop is available for all workshop jobs. 

Yes. Our engineer supervises and shares updates with customers.

Yes, for selected repairs and servicing.

You receive stepwise photos/videos on WhatsApp.

All partner garages are tested and verified by us.

Yes, depending on job type and part brand.

UPI (GPay, PhonePe), bank transfer, and cash.

 Yes, for workshop jobs; doorstep jobs  require advance. 

Yes, digital invoice is sent via WhatsApp and email.

Taxes are added as per the GST structure.

Yes, Balance after final QC and handover.

Yes — Basic, Standard, Premium & Elite plans are available.

 Monthly inspection, doorstep wash, discounts, priority service, and exclusive offers. 

Yes. We send reminders through WhatsApp automatically.